1. General Information

This Purchase and Refund Policy applies to all purchases made through Pod Plug’s website and smart vending machines. By making a purchase, you agree to be bound by this policy.

2. Pricing and Payment

All prices are listed in [your currency] and are subject to change without notice. We accept [list accepted payment methods]. All payments are processed securely through [your payment processor(s)].

3. Vending Machine Purchases

Products purchased from our smart vending machines are considered final sale due to the nature of the products and the immediate delivery. We are unable to offer refunds or exchanges for items dispensed from our vending machines.

4. Website Purchases

For products purchased through our website:

1. a) Order Confirmation: You will receive an order confirmation email once your order is placed.

1. b) Shipping: We aim to process and ship orders within [X] business days. Shipping times may vary depending on your location.

1. c) Damaged or Defective Items: If you receive a damaged or defective item, please contact us within [X] days of receipt. We may request photos of the damaged item before processing a replacement or refund.

5. Refund Policy for Website Purchases

1. a) Unopened Products: We offer a [X]-day return policy for unopened, unused products purchased through our website. The product must be in its original packaging and in the same condition you received it.

1. b) Opened Products: Due to the nature of our products, we cannot accept returns on opened or used items unless they are defective.

1. c) Refund Process: Approved refunds will be processed to the original method of payment within [X] business days of receiving the returned item.

1. d) Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.

6. Cancellations

Orders may be canceled for a full refund if the cancellation request is received before the order has been shipped. Once an order has been shipped, it falls under our standard return policy.

7. Non-Refundable Items

The following items are non-refundable:

– Digital products

– Personalized or custom-made items

– Intimate products (for hygiene reasons)

– Perishable goods

8. Vending Machine Service Issues

If you experience an issue with one of our vending machines (e.g., product not dispensed, machine malfunction), please contact the venue staff immediately. You may also reach out to our customer service team with the machine ID number, location, and description of the issue.

9. Changes to This Policy

We reserve the right to modify this Purchase and Refund Policy at any time. Changes will be effective immediately upon posting to our website.

10. Contact Information

If you have any questions about this Purchase and Refund Policy, please contact us at [email protected].

11. Age Restrictions

Certain products sold through our website and vending machines, including but not limited to vapes and other nicotine-containing products, are strictly limited to customers aged 21 and over. By purchasing these products, you confirm that you are at least 21 years old. We reserve the right to request age verification and to refuse sale if we are not satisfied that the purchaser meets the age requirement.

Last updated: 26 August 2024